FAQ

How soon should I expect my order to arrive?

North America (Canada & United States)

Free shipping & standard shipping option takes 7 to 15 business days to deliver for North America. During the checkout, you may be able to choose to be charged for a faster shipping option. 

Europe, Asia & rest of the WORLD

Free shipping option is international surface shipping (on the boat!). For most countries in the EU delivery time is around 20 to 25 days. In some case, for countries outside the EU, free shipping time can be around 45 to 60 days. 

If your are in a hurry to receive our products (we totally understand that since they are so awesome), You can chose to be charged for a faster and tracked shipping option (5-10 business days) 

INTERNATIONAL FREE SHIPPING, GREAT PRODUCTS, 100% WORTH THE WAIT

However, if your country's customs are overwhelmed or in strike, additionnal delays may occur and is out of our control. 

You are responsible for providing a correct postal address and take care of reception of the delivery (running to the post office when you get your delivery notice, contacting your local post office if you think they might have an issue delivering your order and taking care of customs charges if there is any) 

Feel free to contact us if you have any question to info@charbonnoir.com. Thanking you again!

Please note that tracking numbers are not always automatically sent depending on your location and carrier.

 

Is it safe for pregnant and breastfeeding women?

Charbon Noir products are made with natural and safe ingredients! It's 100% safe if used as advised. 

 

How often should I use my Charbon Noir kit?

We normally recommend using your kit twice a week. With that said, your charcoal kit should last around 6 months with this frequency of usage.  

 

Returns & Refunds

Hygiene and the safety of our customers are very important for us. That being said, we do not accept returns and no refunds can be made. 

 

Privacy Policy

At Charbon Noir we are aware, that all information collected on our website must always be transferred securely, stored safely and will not be given out to third parties.

If you are shopping on the Internet, cookies will be stored on your computer. Cookies are used for generating different kinds of statistics about the use of our website, but you will always remain anonymous when shopping on our website.